Test the volume keys. If the setting of the volume is not successful, please repeat the above steps with the second/third/fourth etc codes from the table. This remote type can be programmed to control your TV Volume. Simply look up the 4-digit code for your make of TV from the list here, then follow the instructions below. The Virgin Remote can also be used to control other devices, such as a DVD player or a gaming console. You can use the remote to access the settings for these devices and adjust the sound and video settings. The volume settings can also be adjusted from the TV itself. You can access the volume settings by pressing the Menu button on the remote and then selecting the sound option. Make sure you have looked-up the 4-digit TV Code for your make of TV (if your TV isn’t listed, use code 0010 instead)

I do this and it doesn’t work, so when it asks me if the volume went up, I select no, it searches for other devices and repeats. After 3 attempts it says “We are sorry, pairing your device didn’t work. Please try again using your device model number. If you have an old device, pairing might not work” Whether you're using Virgin's TV service or another provider, the remote control is an easy and convenient way to control the volume of your television. If you're looking for a simple and affordable way to make your TV viewing experience more enjoyable, the Virgin remote control is the perfect solution.

Customers wanting to upgrade to Virgin TV 360 can simply call or go online to boost their entertainment. They will then be sent a new voice activated remote allowing them to easily dive straight into the content they love. Existing V6 customers will be upgraded via a simple over-the-air update, so there’s no need for a new box, and for customers with a TiVo or earlier set-top box, Virgin Media will send them a shiny new one*. Select and hold down Clear and Volume Down at the same time until the light on top of the remote flashes green twice You have a physical or mental impairment which has a long-term and substantial adverse effect upon your ability to carry out everyday activities

If your TV brand isn’t listed above, or the code for your TV hasn’t worked, try repeating steps 5 to 8 using the code 0010 – this performs a search through all the codes in the remote, which can take some time to complete. Remote type 12 Pointing the remote at your TV, press and hold down the STANDBY button. Keep it pressed down and pointing at your TV. As soon as your TV switches off, release the STANDBY key and press the OK key. Note, you might need to keep the STANDBY key pressed down for some minutes before anything happens. Or in some cases, it might be down to the box itself, which can be resolved by simply restarting it. If you restart it and it helps, but then after a while it continues to struggle with connection, then the issue is with the remote itself, and you’ll want to get yourself a replacement. You can now enjoy controlling your TV with your Virgin remote. Why is Volume not working on Virgin Media?Thank you, but the remote that she has already is the one with curved sides and a raised 5 button indicator - do you mean this one? Then when I selected I still had a fault, I selected “chat”, while waiting for someone, I typed in what I’d tried, 20 mins later, connection lost, at that point I decided to phone. I tried entering different permutations as the device name, each time it said it had found a match, none of them work. And if your Android or iOS device is connected to the same home network as your box, you can even use it as an advanced remote control! This means you can search for shows using a QWERTY keyboard – a much faster way of finding the live, Catch Up or On Demand show you’re after – and launch them straight onto your TV screen from within the app. You can even change the channel from another room to thoroughly confuse your partner/housemates/children.